Privacy Policy for Elevate and Ellie
1. Introduction
Welcome to Elevate, a private, curated membership network, and Ellie, our proprietary AI platform. This Privacy Policy outlines how Elevate Collective LLC ("Elevate," "we," "us," or "our") collects, uses, discloses, and protects your information when you use our website (elevatemembers.com), our AI platform Ellie, and our related services (collectively, the "Services").
We are committed to protecting your privacy and ensuring you have a positive experience when using our Services. This policy provides detailed information about our practices and your rights regarding your personal data.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, you should not use our Services.
2. Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use our Services, and information we collect from other sources. This information is essential for providing and improving our Services, facilitating deal flow, and ensuring a secure and personalized experience for our members.
| Information Type | Description |
|---|---|
| Information You Provide | We collect information you provide directly to us, such as when you create an account, fill out a form, or communicate with us. This includes your name, email address, phone number, and any other information you choose to provide. |
| Information We Collect Automatically | When you access or use our Services, we automatically collect information about you, including your IP address, browser type, operating system, and information about your use of our Services, such as the pages you visit and the features you use. |
| Information from Other Sources | We may also obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to social media platforms and data providers. |
3. How We Use Your Information
We use the information we collect for various purposes, including to provide and improve our Services, to communicate with you, and to protect our legal rights. We may use your information to personalize your experience, to provide you with customer support, and to send you marketing and promotional communications. We may also use your information for research and development purposes, to enforce our policies, and to comply with our legal obligations.
4. Sharing and Disclosure of Information
We do not share or sell your personal information with third parties for their own marketing or promotional purposes. We may share information about you with our service providers, who are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them. We may also share your information in connection with a corporate transaction, such as a merger or acquisition, or in response to a legal request, such as a subpoena or court order.
Crucially, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Ellie AI Platform
Ellie, our AI platform, is the intelligence layer for the Elevate network. It organizes member expertise, analyzes startup and market data, and matches members with relevant investments, partnerships, and opportunities. The information processed by Ellie is subject to the same privacy and security standards as all other information we collect. We do not use your personal information to train our AI models without your explicit consent. All data used by Ellie is handled in a secure and confidential manner to ensure the privacy and integrity of your information.
6. Communications (Email and Text Messages)
We use Twilio and SendGrid to facilitate email and text message (SMS) communications with our users. These communications are integral to our Services and include, but are not limited to, two-factor authentication, account notifications, and communications between users.
Email Communications
Our email practices are designed to be compliant with the CAN-SPAM Act. We will not use false or misleading headers or subject lines, and all promotional emails will be identified as such and will include our physical address. You can opt out of promotional emails at any time by following the unsubscribe link in the email.
Text Message (SMS) Communications
Our text messaging practices are designed to comply with the Telephone Consumer Protection Act (TCPA) and the guidelines of the Cellular Telecommunications Industry Association (CTIA).
| Feature | Description |
|---|---|
| Consent and Opt-In | Your affirmative consent is required for us to send you text messages. You provide this consent when you provide us with your mobile number. For promotional text messages, we will obtain your express written consent. |
| Opt-Out | You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. For help, you can reply HELP to any message. |
| Data Rates | Message and data rates may apply to any text messages sent or received, as provided in your mobile service rate plan. |
| Data Sharing | Your mobile information and text messaging opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. |
7. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
8. Data Retention
We retain the information we collect for as long as is necessary for the purpose(s) for which we originally collected it. We may also retain certain information for legitimate business purposes or as required by law.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your information. To exercise any of these rights, please contact us at accounts@elevatemembers.com.
10. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
11. Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
12. Changes to This Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Elevate Collective LLC
accounts@elevatemembers.com